Privacy Policy

Information We Collect From You

During your interactions with our website, services, or clinicians, we may collect the following personal information (‘Personal Data’):

• Name, contact details, date of birth, and emergency contact

• Medicare or private health insurance information

• Referral details from your GP or other health providers

• Health and psychological information relevant to your treatment

• Appointment, payment, and invoicing details

• Website browsing behaviour and usage data (via cookies)

We do not intentionally collect personal information from individuals under 18 through our website. Any clinical information about children is collected with parental or guardian consent during the provision of services.

If you believe a minor has submitted personal information online without consent, please contact us immediately.

You may request to access, update, or correct your information at any time by contacting us directly.

How We Use Your Information

We use your personal information to:

• Provide and coordinate psychological services

• Schedule and manage appointments

• Communicate with you about your care and updates

• Maintain clinical and financial records in accordance with legal obligations

• Improve our website and services

• Respond to enquiries or feedback

• Comply with legal and regulatory requirements

We will only send marketing emails or updates if you have subscribed or opted in. You can unsubscribe at any time by following the link in our emails or contacting us.

Non-identifiable, aggregated data may also be used to understand service trends or improve our content.

Storage and Security of Your Information

We take the security of your personal information seriously. All client records are stored in secure, password-protected electronic practice management systems that meet Australian data security standards (e.g., Halaxy). Where physical records are used, they are kept in locked storage and securely destroyed when no longer required.

We use secure data transmission and cloud storage solutions. While we primarily store data in Australia, some services (e.g., email or backups) may involve data storage on servers located overseas. In such cases, we ensure those providers uphold equivalent privacy protections.

We retain your information only as long as necessary to provide services or as required by law.

If a data breach occurs that compromises your personal information, we will notify you in accordance with legal requirements.

Cookies and Website Analytics

Our website may use cookies (small files stored in your browser) to track usage patterns, remember preferences, and improve user experience. These cookies do not access or store personal data unless you voluntarily submit it.

You can choose to disable cookies in your browser settings, although this may affect the functionality of the website.

We may also use analytics tools or advertising platforms (e.g. Google Analytics, Facebook Ads) to understand visitor behaviour or deliver relevant ads. These services may use cookies or pixels to collect anonymised information.

Sharing Your Information With Third Parties

We do not sell or rent your personal data to any third party.

We may share your information with other healthcare providers (e.g., your GP or psychiatrist), support coordinators, or third-party services (e.g., billing systems) only with your consent or where required by law.

We will only engage with third-party providers who adhere to similar privacy standards and will not use your information for purposes unrelated to your care.

Disclosure of Your Information

We may disclose your personal information:

• When required or authorised by law (e.g. subpoenas, legal reporting obligations)

• Where there is a serious risk of harm to you or others

• In the event of a business transfer or change in ownership, under strict confidentiality

• To protect our legal rights or respond to law enforcement requests

Links to Other Websites

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately. This policy applies only to information collected through Kinaire Psychology’s website and services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law or our services. All updates will be posted on this page and take effect immediately. We encourage you to review this page from time to time to stay informed.

Contact Us

If you have any questions, concerns, or requests about your personal information or this policy, please contact us directly:

Kinaire Psychology
Email: kristy@kinairepsychology.com
Website: https://www.kinairepsychology.com.au

We aim to respond within 48 hours.